At Biologichem, LLC we are confident in the quality of our products that we sell. If you are unsatisifed with our products (biological buffer), get in touch with us for details regarding a 100% refund or replacement.
Prior to returning any materials, an RMA (Return Material Authorization) number is required. Please contact our customer service department at 716-240-2713 to obtain shipping instructions. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the return authorization.
Certain items may not be returned for credit, such as, items that have passed their expiration dates or custom products. Returns accepted for items ordered in error may be subject to a 20% reprocessing fee.